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FAQs

How to buy a car?

Initially, the car buying process takes place by paying a deposit, this down payment is deducted from the total car price and refundable in case that the purchase is not completed, on the condition that the car reservation is not confirmed.

How to pay for the car?

You can pay the rest of the car's remaining amount, after confirming the car’s reservation with the competent sales employee, throughout the Saudi SADAD service, which is the easiest and fastest, or a bank transfer to the company's account at Riyad Bank . Our staff will help you make the payment with ease.

Is your site verified by the Ministry of Commerce?

Yeah! This website is authenticated by the Ministry of Commerce and Investment and with the support of Elm Company, with Commercial Registry No. 1010538980

What are the steps for buying a car?

Steps for buying a car from us 1. Reserve the car The car you want is reserved with a deposit and can be refunded before confirm the car booking, and within 24 hours of paying the deposit, a specialized sales department employee from company will contact you to confirm your request and make sure that it is available. 2. Pay the remaining amount of the car After confirming the presence of the car with the competent sales employee and you have confirmed your order, you can now transfer the rest of the car's remaining amount through the Saudi SADAD service, which is the easiest and fastest, or to a car company account with Riyad Bank. 3. Car insurance After paying the remaining amount of the car, your car will be insured directly through the sales employee, or you will be provided with a copy of the customs card to insure your car then, provide us with a copy of the insurance to proceed to the stage of registering the car and issuing the form. 4. Vehicle registration After paying the rest of the remaining amount of the car and securing it, we carry out the registration procedures at the traffic department to issue the form. 5. Receive your car After making sure your car is ready, we carry out shipping procedures directly to your city or the nearest city to you or to your doorstep with additional shipping charges.

What are the payment methods available?

When you reserve the car on our website, you can pay electronically by Mada, Visa, MasterCard, Apple Pay, Google Pay, PayPal, and when you pay the rest of the car remaining amount, you can pay via the Saudi Pay service or a bank transfer to our account at Riyad Bank.

What documents are required to purchase a car?

1. A copy of a valid driver's license. 2. A copy of the identity card.

What are the registration procedures?

After transferring the amount to the company’s account, the employee in charge will follow up with the traffic department to complete your registration procedure

What are the shipping procedures?

Syarah offers the following shipping options to suit customer needs: - Standard Shipping: We provide a direct car delivery service to your doorstep in the following 26 destinations within the kingdom: (Riyadh, Qassim, Hail, Al-Ahsa, Dammam, Jubail, Khobar, Khafji, Hafar Al-Batin, Taif, Baha, Medina, Mecca, Jeddah, Yanbu, Abha, Muhayil Asir, Bisha, Najran, Namas, Jizan, Sabya, Arar, Sakaka, Tabuk, and Qurayyat). Cars are shipped either through our fleet or in collaboration with leading Saudi transport companies. The shipping duration ranges from 5 to 7 business days, excluding official holidays. - Express Shipping: Our customers can also benefit from our express shipping service, which covers all areas, cities, and villages within the kingdom, with delivery to the specified address. This service is provided using special flatbed trucks and incurs additional fees, with shipping also handled by our fleet or in partnership with leading transport companies.

How can I receive my car?

You have multiple options for receiving your car, depending on your location and preference. We offer direct delivery to your doorstep in the following 26 destinations: (Riyadh, Qassim, Hail, Al-Ahsa, Dammam, Jubail, Khobar, Khafji, Hafar Al-Batin, Taif, Baha, Medina, Mecca, Jeddah, Yanbu, Abha, Muhayil Asir, Bisha, Najran, Namas, Jizan, Sabya, Arar, Sakaka, Tabuk, and Qurayyat.) If you are located outside these areas, you can pick up your car at the nearest major transport company’s shipping point. For added convenience, we also offer delivery via special flatbed trucks upon request.

Is my purchase car guaranteed?

Yes, we offer different types of car warranties to provide better service and protection through Syarah, as follows: 1-Extended warranty for new Saudi-imported cars: Available for 5 or 10 years. 2- Warranty for Gulf-imported cars: Valid for 5 years and offered in two options: Standard warranty for cars valued at less than SAR 100,000. Premium warranty for cars valued at more than SAR 100,000. 3- Used car warranty: Starts from 6 months or 10,000 km free of charge when you purchase a used car through us, with the option to upgrade the warranty for up to 3 years for an additional fee.

What are the available colors for the cars?

Regarding the color for new cars, after paying the deposit, the cash employee will contact you and search for the color you want, if the color that you order is not available, either you proceed with the same color or he will contact you and return back the money you paid.

What is Roadside Assistance?

We offer roadside assistance services in cooperation with the Saudi Hemaya Company, covering all regions across the Kingdom of Saudi Arabia. You will receive the service free of charge for 6 months or 10,000 km when purchasing a used car through us, with the option to upgrade the service for up to 3 years for an additional fee. 

Can I extend the Roadside Assistance service?

Yes, you can extend this service for 3 years for an additional fee.

Can I extend the warranty for used cars?

Yes, there are different categories of warranty for only used cars imported in Saudi Arabia and from GCC.

Is the mileage for used cars real?

Yes, the mileage inside every used car details page is the actual car mileage.

What is the guarantee for the user car refund?

Full money back guarantee within 10 days of receiving your vehicle for any reason. We cannot accept the return of a vehicle if you have modified it, damaged it, been in an accident, or changed its original condition when we delivered it to you. There are no fees to return the car, and the price you paid for the car will be refunded, and the aim of this service is to provide you with an easy and convenient way when you buy a used car directly from "Syarah".

What are the conditions for refunding the used cars?

Terms of return: * Within 10 days from the date of receiving your car which is mentioned in the vehicle receipt policy from the shipping company. * We cannot accept the return of a vehicle that was modified, damaged, had an accident, or changed its original condition when we delivered it to you. *The car recovery guarantee applies to cars owned by a Syarah company for trading only and does not include cars owned by other dealers if the price is more than100,000 riyals (one hundred thousand Saudi riyals)

Do you have car insurance?

Yes, with regard to cars, they will be insured either through the sales employee or by providing the customer with the customs card to insure the car himself and provide us with the insurance copy to proceed after that with the procedures for registering the car and issuing the form.

Are the cars from Syarah Online or from the showrooms?

The cars we share on the application are provided through the various showrooms that we deal with across different parts of the Kingdom and according to the best price.