Terms and Conditions For Car Purchasing By The Customer

The Parties

“Syarah” (referred to as either "Company", "We", "Us" or "Our" in this Agreement) refers to Syarah Information Technology Company, registered in the Kingdom of Saudi Arabia under Company Registration No. 1010538980, under VAT number 310519294600003, and its offices registered at the following address:
42171 Khurais Road, Al-Naseem Al-Gharbi District, Unit No. 196, Riyadh 14231 - 7698.
“You” refers to the individual accessing or using the Service (“Website/Application”), including but not limited to placing a purchase order. It also refers to any other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order

Your purchase details are mentioned in the purchase order you placed through our Website/Application. Such details include but are not limited to, car specifications, price, and cost of other services related to the car you are purchasing.
If the Company accepts your purchase order, you shall be notified by an SMS or a WhatsApp message.
If your order conflicts with these Terms and Conditions, or in case of inconsistency or ambiguity, your order will take precedence .
We are constantly trying to ensure the accuracy of all prices on our Website/Application. However, in case the Products available on our Service are mispriced, you shall be notified as soon as possible, and shall be given the choice to either reconfirm your order with the updated price or to cancel it. If we are unable to contact you, your order will be automatically canceled. In case you choose to cancel and have already made the payment, you will be fully refunded.
You can track the progress of your order by either providing your mobile number in the link order tracking or by calling us at 920005379 .

Binding Terms

By using the services of Syarah, registering for, logging into your account at Syarah, or downloading and installing our app, you agree to be bound by these terms.
You should read these terms carefully before registering an account or using the services and determine whether the terms and services are appropriate to you given your personal or financial circumstances.
You should print a copy of these terms for your records. If you do not agree with these terms, or the terms and services are not appropriate given your personal or financial circumstances, you should cease use of the services immediately and request the closure of your account.
We reserve the right to change these terms at any time without notice to you by updating the app and our website to incorporate any new or amended terms. Any amendments to the terms will not alter the terms applicable to any purchase made using our services prior to the publication date of any new or amended terms unless we give you prior written notice. You are responsible for regularly reviewing information posted on our app or website to obtain timely notice of amendments to these terms. Your continued use of the services after amendments to these terms are published constitutes your acceptance of the amended terms.

Payment Options

Your car is booked once you make a down payment using one of the following options: Mada, Visa, Master Card, PayPal, Apple Pay, Google Pay or a bank transfer.
The following payment options are not accepted when placing your order on the Website/Application: cash or personal checks. Bank transfers are only available for specific types of transactions.

Prices

The purchase price already includes the value-added tax (VAT), if any, at the current rate of 15% being charged in the Kingdom of Saudi Arabia on the date of purchase.
You can check our company's VAT certificate using this link

Discounts and special offers

We may offer occasional discounts. Please note that such discounts are not to be combined with any other offer (for example, if we are running two promotions at the same time, you can apply only one discount to a purchase, but not both)
Discounts and special offers are valid for a specified period.
Discounts and special offers are made at our sole discretion and we reserve the right to cancel any offer at any time without prior notice.
Promotional marketing campaigns and discounts are targeted toward individuals only and do not include companies.
No company or organization has the right to use the referral code or claim a commission if the beneficiary is a company or organization.
Promotional marketing campaigns that offer free shipping cover the following 26 destinations only:
Riyadh, Qassim, Hail, Al-Ahsa, Dammam, Jubail, Khobar, Al-Khafji, Hafar Al-Batin, Taif, Al-Baha, Medina, Makkah Al-Mukarramah, Jeddah, Yanbu, Abha, Muhayil Asir, Bisha, Najran, Al-Namas, Jizan , Sabya, Arar, Sakaka, Tabuk, Qurayyat.

New Cars Lowest Price Guarantee:

The lowest price guarantee applies only to selected new cars(cars with the “Lowest Price Guarantee Badge”).
This lowest price guarantee only applies in case of purchasing the car in cash and does not include financing.
The lowest price guarantee is valid for 10 days from the purchase date.
The difference will be refunded if the customer provides an official quotation indicating a price lower than what they purchased the car for.

Lahheg 2024 Campaign for New Cars

Free Registration: All new cars that are purchased via cash will qualify for free registration. This does not apply to cars purchased via financing.
Cashback: An amount of SR 1,500 will be transferred to the customer after purchasing the car via financing. Cars purchased via cash do not qualify for this offer.
Offer Expiry: All offers on new cars will begin on April 14, 2024, and expire on May 7, 2024.

Lahheg 2024 Used Cars Financing Campaign

Used Cars Purchased Via Cash:

All cars purchased via cash only, within the duration of the campaign will qualify for Free Registration and an Extended Warranty for 2 Years.

Used Cars Purchased Via Financing:

The company will bear the cost of the first-month installment up to a maximum of SR 1,500 including the tax on behalf of the customer. Any amount exceeding this will be paid by the customer, according to the following terms:

The customer will bear the cost of administrative fees at 1% and the VAT applicable on these fees.
The financing period must not be less than 24 months.
The model of the car must be 2019 or newer.
The first installment will be deducted up to a maximum of 1,500 Riyals from the bill at the time of payment.
The campaign ends on May 7, 2024.

Your car

Our used cars undergo over 100 mechanical and specification inspections as part of the sale preparation process.
At “Syarah”, we offer you 3 years of free roadside assistance when buying a new car, or a free 1 year or 20,000 km warranty when buying a used car. Your direct contractual relationship will be with a third party that provides the warranty or the roadside assistance.
You may choose to purchase an extended warranty by contacting “Syarah” customer service by phone at 920005379. If you purchase an extended warranty, your direct contractual relationship will be with the third party warranty provider.
"Syarah" does not offer any warranty from the manufacturer of the used car. However, a new car will be under the standard manufacturer warranty.
The used cars offered by us may have been used as rental cars or may have been owned by multiple owners. They may have been imported from another country. We will provide you with any additional information about the vehicle upon your request as practically possible. However, if you have any questions about the history of the vehicle or have specific requirements, you are advised to discuss these questions with us prior to placing your order.
The actual mileage on the used car may differ slightly from that stated on the Website/Application. This discrepancy is due to the process of transporting the car to our refurbishment facilities, loading and delivering it to you.
Car images on our Website/Application are for illustrative purposes only. Although we do our best to accurately display the car, we cannot guarantee that the images on the Website are an exact match to the actual appearance of the car. Although we do our best to accurately describe the color of the car, you may consider that the description of the color of the car differs from the actual appearance of the car. We do not guarantee that the color of the car exactly matches the description. If you believe that the car you have purchased differs from the one described on our Website/Application, you have the right to reject the delivery or to return the car and request a refund in accordance with these Terms.
If prior to delivery or collection of your car, we identify a quality issue that we are unable to resolve or it is not practical for us to resolve (for example, it would be too expensive to fix), then “Syarah” may cancel your order after contacting you, before the vehicle is delivered or picked up. In this case, we will refund all payments received for the car (including any delivery fees you may have paid).

Cancellations and Refunds

“Syarah” may cancel your order in the following cases:

We have tried to contact you by all available means, but with no response from your side. In this case, your order will be canceled. The down payment will be refunded to your used online payment card.
We have confirmed the car reservation with you, have tried to contact you by all available means but with no response from your side. In this case, your order will be canceled. The deposit will not be refunded once the car has been confirmed and booked.
“Syarah” may cancel your order at any time prior to delivery or collection of the car. If we do, we will refund all payments received for the car.

You may cancel your order in the following cases:

If we find an error in the pricing of the car or services you have ordered. In this case, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or cancel your order. We will be obligated to refund what you paid.
You may cancel your order any time prior to delivery or collection of the car by contacting “Syarah” customer service at 920005379 or [email protected]

Collection and Delivery

If you choose to have your car delivered to your address:

We provide a delivery service to the nearest location to you or your home within the borders of the Kingdom of Saudi Arabia.
Your car will be delivered on the date shown on your order document or bill of lading document, unless informed otherwise.
You are the only one eligible to receive the car upon delivery.
Delivery charges will be determined during order processing and will be confirmed with you prior to delivery.
Your car will be delivered only to the location specified in your order.
Upon receiving your car, you must present the following to the truck driver to verify your identity: your driver's license issued by the Kingdom of Saudi Arabia, your national identity card, or your residency card if you are a foreigner.
If you need to change your delivery address, you should contact “Syarah” customer service by phone at 920005379.
Upon delivery, you must sign our delivery receipt as provided by our delivery officer or truck driver, to confirm that you have received the car, and that it meets the specifications in your order.

If you choose to collect your car from our locations:

You may collect the car from the showroom where the car is located.
You may collect the car on the date shown on your order document, unless we inform you otherwise.
You are the only one eligible to collect the car.
Upon receiving your car, you must present the following to the showroom employee, or “Syarah” customer care employee to verify your identity: your driver's license issued by the Kingdom of Saudi Arabia, your national identity card, or your residency card if you are a foreigner. We may refuse to allow you to collect the car if you do not provide this identification.
When you collect your car, you must confirm receipt to the showroom employee or "Syarah" customer care employee. You must sign the receipt to confirm that you have received the car and that it meets the specifications in your order.

Buy it used under warranty, try it for 10 days, return if it doesn’t suit you

When you buy a used car from us under warranty, this allows you to return the car and get a full refund within 10 days, and for any reason.
"Syarah" guarantees to fully refund your payment within 10 days from the date of receiving your car and for any reason. Yet we cannot accept the return of the car if it has been modified, damaged, had an accident, or is not in the same condition it was when delivered to you. There are no fees for returning the car, and the price you paid for the car will be refunded. This service aims to provide you with an easy and affordable way when you buy a used car directly.
The car return warranty applies to cars owned by “Syarah” trading company only and does not include cars owned by exhibitions or individuals if their price exceeds 100,000 riyals (one hundred thousand Saudi riyals).
The customer is obligated to deliver the car within 24 hours after accepting the return request for your order by the sales representative.
The price of the car, in addition to any other purchases, is refunded to the customer within a period of 14 to 28 days from the date of approval by the Technical Inspection Department after receiving the car.

Buying your car through Lease Financing

Syarah facilitates lease financing of cars via its financing and banking partners.
Syarah does not directly finance the cars it sells.
When buying a car via lease financing, Syarah sells the car to the financing institution and the customer leases or buys the car from the financing institution entity.
The contract that the customer signs with the financing institution will govern the customer's relation with them. Syarah is not involved in this relation between the financing institution and the customer.

Feedback and Complaints

If you have a feedback or complaint about “Syarah”, you can contact us as follows: by phone: 920005379 by email: [email protected] We will aim to get back to you within 48 hours.

Force Majeure

“Syarah” shall not be liable or responsible to the customer, nor be deemed to have defaulted under or breached these Terms and Conditions, when and to the extent such unfulfilled obligations are caused by or result from acts beyond our reasonable control, including, without limitation, the following (e.g fire, flood, strike, riot, disease, epidemic, accident, disruption of utility supplies or networks and systems, civil unrest, acts of terrorism or war, equipment failure, bad weather, acts and omissions of third parties, road traffic problems (each a “Force Majeure event”).
In case of an event beyond our control that affects the fulfillment of our obligations:
We will let you know as soon as we can;
Our time to perform the affected obligations shall be extended as long as necessary until the termination of Force Majeure;
We will rearrange any affected delivery and collection dates after the termination of Force Majeure.

Your personal data

You can find information on how we use your personal data via this link Privacy Policy.

Our Responsibility

Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited by law, and nothing in these Terms will limit your legal rights. For more information about your legal rights, contact the Department of Commerce.
We exclude all implied representations, warranties, terms and conditions (whether implied by legislation, common law or otherwise) to the maximum extent permitted by law.
We shall have no liability to you (whether in agreement, tort (for example including but not limited to negligence), misrepresentation, breach of any obligation (including strict liability) or otherwise) as a result of: (a) any loss of profits or revenue; (b) loss of business; (c) loss of reputation; (d) data loss or corruption; or (e) any personal, indirect or consequential loss.
Other than described above, “Syarah” shall not be liable for any amount in excess of the Aggregate Limit of Liability regarding your order, these Terms and Conditions howsoever arising (whether in agreement, tort (including but not limited to negligence), misrepresentation or breach (including strict liability) or otherwise), any fees will be limited to an amount equal to the retail price of the car and any additional products purchased as part of your order.
You will indemnify us against all costs, expenses, liabilities and losses endured as a result of: (1) Your use of the Website or Application for any fraudulent or illegal purposes; and (2) Any third-party claims arising out of or in connection with your use of the Website or purchase of a car from the Website or Application.
Registration Expiry: Syarah ensures the vehicle is delivered to the customer with a valid registration (i.e., not expired).

Consent to Security Interests of PFG

Acknowledge and consent to security interests granted by Syarah in favour of Partners For Growth (PFG) in the Kingdom of Saudi Arabia over all its present and future rights, title and interest from time to time in and to all receivables, accounts payable, book and other debts, all proceeds and other rights to receive money under or in connection with these Terms and the Contract;
Consent to the perfection and registration of such security arrangements over this agreement in the Unified Registry of Rights on Movable Assets, established and regulated in The Kingdom of Saudi Arabia, and includes any replacement or successor register;
Consent to the exercise by PFG (or any receiver or delegate) of any of its rights under such security arrangements;
Agree that you will pay any amounts owing as such fall due under this agreement as directed from time to time by PFG in writing; and
Agree that you will not claim or exercise any right of set-off or counterclaim in respect of this agreement.

General Conditions

If any of these Terms in whole or in part, is deemed illegal, invalid or unenforceable, by any court of competent jurisdiction, this will not affect the validity of the remaining Terms which will remain valid and enforceable to the maximum extent permitted by law.
We shall be allowed to delegate our rights and obligations under these Terms to another entity, but this will not affect your rights or our obligations under these Terms.
Your order, and these Terms and Conditions constitute the entire agreement and understanding between you and “Syarah” with respect to one subject matter, and shall negate any prior agreement or understanding between you and “Syarah” with respect to the subject matter of these Terms. You acknowledge that you have not stepped into these Terms as a result of any representation or warranty not clearly specified in these Terms and are not entitled to any remedies with respect to any representation or warranty not clearly specified in these Terms (except for any fraudulent misrepresentation).
These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by, and construed in accordance with, the laws of the Kingdom of Saudi Arabia. Each Party irrevocably agrees that the courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction to settle any dispute or claim.